When Death Occurs
When Death Occurs
When someone dies it is quite usual for the family to contact the funeral director, we provide a 24 hour service, 365 days a year to support families at this difficult time.
This page provides guidance on what to do when someone has passed away.
When Death Occurs at Home
When death occurs at home and their death was expected it should be either certified by their doctor or verified by a qualified nurse. When this has been done you may contact us anytime so we can covey them to our Chapel of Rest.
The deceased’s doctor will issue the ‘Medical Certificate of Cause of Death’, this will be emailed to the Registrar.
If their death was unexpected it may be referred to the Coroner.
When Death Occurs in a Nursing/Residential Home
It is not unusual for the care home to ask you which is your preferred funeral director, they will then be able to contact us day or night when death occurs.
Nursing homes usually have medically trained staff who can verify that your loved one has passed away. They can then contact ourselves to arrange for us to convey them into our care.
We will contact the Doctors surgery on your behalf to inform them of their passing who in turn will issue the ‘Medical Certificate of Cause of Death’, this will be emailed to the Registrar.
If their death was unexpected it may be referred to the Coroner.
When Death Occurs in Hospital
If death occurs in hospital the Bereavement Office will arrange for the ‘Medical Certificate of Cause of Death’ to be emailed to the Registrar (the Bereavement Office is open Monday – Friday, 9am – 5pm), they will inform you when this has been done.
If their death was unexpected it may be referred to the Coroner.
If a death has occurred, we are available 24 hours a day, 7 days a week.